FAQs
- Do you ship products outside of the U.S?
- Yes, we do.
- When will I receive my order?
- Boutonnieres and Corsages take up to 5 business days to process.
- Bouquets and wedding packages take 2 to 6 weeks.
- Please let us know if you need to receive your order soon.
- We ship our lightweight packages via First Class Mail (3-5 days) and regular packages via Priority Mail (2-3 days).
- How do I start a custom order?
- As most of our flowers are are made to order by our on-site floral team, we will be able to customize your orders. Customization fee may applied. Steps of processing a Custom order:
- a. Please email us a link or product image to share your ideas with us
- b. or, choose a style of the flowers from our store to check the color availability with us.
- c. Finalize the price and create a special listing
- d. Take pictures for customers' approval prior to the shipping
- *2 modifications can be made prior to the shipping, additional cost will be charged for further modifications or color theme exchanging.
- What is your return policy?
- Brand New in original packing products within 14 days upon package's delivery are eligible for return or replacement. Customer will be responsible for shipping. Restocking Fee: 20% of the order amount
- Custom made products is not eligible for returning. 30% cancellation fee will be applied to the un-shipped but custom made orders