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FAQs

  • Do you ship products outside of the U.S?
    • Yes, we do.
  • When will I receive my order?
    • Boutonnieres and Corsages take up to 5 business days to process.
    • Bouquets and wedding packages take 2 to 6 weeks.
    • Please let us know if you need to receive your order soon.
    • We ship our lightweight packages via First Class Mail (3-5 days) and regular packages via Priority Mail (2-3 days).
  • How do I start a custom order?
    • As most of our flowers are are made to order by our on-site floral team, we will be able to customize your orders. Customization fee may applied.  Steps of processing a Custom order:
    • a. Please email us a link or product image to share your ideas with us
    • b. or, choose a style of the flowers from our store to check the color availability with us.
    • c. Finalize the price and create a special listing
    • d. Take pictures for customers' approval prior to the shipping
    • *2 modifications can be made prior to the shipping, additional cost will be charged for further modifications or color theme exchanging.
  • What is your return policy?
    • Brand New in original packing products within 14 days upon package's delivery are eligible for return or replacement. Customer will be responsible for shipping. Restocking Fee: 20% of the order amount
    • Custom made products is not eligible for returning.  30% cancellation fee will be applied to the un-shipped but custom made orders